We keep returns simple and fair. This policy follows the Australian Consumer Law (ACL), and nothing in it limits your rights under that law.

Faulty, damaged or incorrect items

If your item arrives faulty or damaged, or isn't what you ordered, email sales@pegsnhangers.com.au or call 0402 809 815 with your order number and a photo or short video of the problem.

• In most cases you won't need to send anything back — we resolve it from your photos.
• You can choose a replacement or a refund, as the ACL provides.
• If we do need the item back, we'll arrange it with you first and cover the return postage — a faulty item is never returned at your cost.

If your order doesn't arrive

Most orders arrive within 15 business days; some take up to 30 days. If tracking shows your order is lost, or it hasn't arrived within 40 days of purchase, contact us and we'll resend it or refund you in full — your choice.

Change of mind

We don't offer refunds or exchanges for change of mind, so please choose carefully. This does not affect your rights under the Australian Consumer Law — faulty, damaged or incorrect items are always replaced or refunded as described above.

How it works

1. Email us first with your order number — please don't post anything before contacting us.
2. Attach photos or a short video if the item arrived faulty, damaged or incorrect.
3. We'll confirm the resolution, usually within 2 business days. If a return is needed, we'll provide the return address and postage details.
4. Refunds are issued to your original payment method once approved.

PEGS & HANGERS PTY LTD · sales@pegsnhangers.com.au · 0402 809 815