Head Women's Jewellery

 1 -  Can I track my order?

We will send your tracking number along with your shipping invoice and you may track your order via Australia Post from here

2 -  Return and Lost Parcels

Australia Post may return parcels to us for the following reasons:

• Insufficient Address
• Left Address Unknown
• Refused
• Unclaimed

We do not take responsibility for parcels that are incorrectly or insufficiently addressed.

We will be in touch with you via email or phone and please be aware that re sending these parcels will incur a charge towards the additional postage costs, based on standard Australia Post fees.

Where the address is confirmed as 100% correct we will resend the parcel at our expense. Please remember to include the company name if the goods are being delivered to a business address.

3 - Do You Deliver To Post Office Boxes?

Australia Post delivers around Australia to residential, business or PO Box addresses. Please click here for deliver times and restrictions

4 - Delivery Time

All the items will be dispatched within 2-5 business days. Delivery time may vary between 13-20 days via ePacket / Australia Post

5 - Do You Deliver Outside Australia?

No - Sorry, we do not ship outside of Australia.

We keep returns simple and fair, in line with the Australian Consumer Law.

Faulty, damaged or incorrect item?

Email sales@pegsnhangers.com.au or call 0402 809 815 with your order number and a photo — in most cases you won't need to send anything back, and you can choose a replacement or a refund.

Order hasn't arrived?

If tracking shows your order is lost, or it hasn't arrived within 40 days of purchase, we'll resend it or refund you in full.

Change of mind

We don't offer change-of-mind refunds or exchanges, so please choose carefully. This doesn't affect your rights under the Australian Consumer Law. See our Returns & Refunds page for full details.